FAQ's
ORDERS
How long does the shipment order take to deliver?
We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 24 - 48 hours. However, the date of delivery depends on your PIN code. We do mention a standard delivery date in the order confirmation email.
What happens when the product purchased is out of stock?
We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be duly refunded.
Can I purchase different products for different shipment addresses in one order?
We can process only one shipping address per order. So, if any customer would like to order several items and ship to different addresses, please treat this as separate orders. A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.
Do you take orders for Post Office Box addresses?
We do not process orders for a Post Office Box address.
What happens if no one is present to receive the package/shipment, at the address provided?
Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.
PAYMENTS
What are the modes of payment available on the website?
You can make payments via Credit Cards, Debit Cards, UPI, Net Banking, Wallets or any Cash Cards.
Is it safe to shop online using my Debit card or Credit Card?
All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use industry-leading payment gateways to facilitate online transactions. So you can be rest assured about the mode of payment you choose.
SHIPPING & RETURN
How will I know which is the correct size for me?
The fit of our products might vary depending on the fabric, cut and style of the product. Before buying hence, please review our sizing guide and select the size that is best suited to you.
How can I avoid damage during washing the product?
We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.
Is the color of my product exactly the same as I see it on the website?
We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor.
What happens if there is a dispute regarding the payment transaction during and after a product has been purchased?
Disputes if any will be subject to Kolkata (India) Jurisdiction. We will not be liable for any loss or damage which may arise directly or indirectly out of decline of authorization of transaction on account of the Cardholder having exceeded the preset credit limit as mutually agreed by you and your bank.
How do I place a cancellation request on Krasiti?
An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement. You can mail us at care@krasiti.com or can reach out to us via whatsapp at +91 860 255 1106.
How long does it take to process my refund?
Your refund is estimated to be credited in the account, used for order payment, between 10-14 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.
GENERAL
Who are the courier partners of Krasiti?
All of Krasiti orders are shipped from our warehouse in Gurgaon, India to the shipping address provided by the customer via our courier partners viz FedEx / Blue Dart/ DTDC/ Delhivery etc.
Do I need to create an account before placing an order?
We suggest you to create an account if you wish to place an order. You can simply provide your details like name, user id & password to sign in, provide the shipping address in the second step and select the payment method to place an order.
What are the benefits of creating an account on Krasiti?
By creating an account with Krasiti, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You can also get regular updates and new stories of our Collection via email.
Why have I not received my order yet?
In rare situations, orders may get delayed sometimes due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. You can reach out to us via call +91 860 255 1106 or email to care@krasiti.com for further assistance.